Customer Service Representative
Alaska Auto Rental
Fairbanks, AK
Join Our Team as a Customer Service Representative!
As a Customer Service Representative at Alaska Auto Rental, you'll be the heartbeat of our team, ensuring exceptional experiences for our valued customers.
Position: Customer Service Representative
Location: Fairbanks, Alaska
Pay Rate: $20-$25/hour DOE
Schedule flexibility is required for this position. Part-time and full-time scheduling is available.
Why Join Us?
Competitive Compensation
Paid Time Off
Health Benefits
401K Program
Exceptional Workplace Culture
Professional & Leadership Training
Internal Advancement Opportunities
Charitable Donations Matching Program
Employee Discounts on Products and Services
What to Expect:
Fast-Paced Environment: Our team handles a steady stream of customers while ensuring rental operations run smoothly.
Independence & Responsibility: You’ll be trusted to complete tasks efficiently and handle customer interactions professionally.
Problem-Solving: You’ll navigate a variety of customer situations, helping ensure a smooth rental experience.
Team-Oriented Culture: We work together to support each other and provide the best service possible.
Hands-On Work: From checking vehicles to processing paperwork, this role keeps you active and engaged.
What We're Looking For:
Customer-Focused Attitude: Enjoys helping people and creating positive interactions.
Reliability & Professionalism: Punctual, responsible, and able to maintain professionalism in all situations.
Problem-Solving Skills: Stays calm under pressure, handles difficult requests professionally, and finds solutions.
Attention to Detail & Organization: Ensures accuracy in paperwork, inspections, and rental procedures.
Adaptability: Thrives in a fast-paced environment with shifting priorities.
Team Player: Works well with others and resolves differences cooperatively.
Growth Mindset & Teachability: Open to learning new skills, following instructions, and improving processes.
Strong Communication Skills: Able to clearly and effectively communicate with customers and team members.
Basic Math & Computer Literacy: Comfortable using computers (training on rental software provided).
Physical Capability: Able to meet the physical demands of the job.
Requirements:
At least 1 year of driving experience, a current driver’s license, and a driving record acceptable to our insurance carrier.
Ability to work varying shifts and schedules, including weekends.
Must own a smartphone.
Must not use tobacco or marijuana products during working hours.
If you're ready for an exciting opportunity in a dynamic environment, apply now to become a valued member of our team! Drive your career forward with Alaska Auto Rental!
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