The Customer Service Representative (CSR) serves as the first point of contact, greeting customers promptly and professionally both in person and via phone. They educate customers on the repair process, insurance claims, and coordinate rental car and towing services to ensure seamless customer experience. Responsibilities include managing vehicle delivery, assisting with communication throughout repairs, monitoring DRP assignments, securing payments, reconciling invoices, and maintaining a welcoming waiting area. Candidates should have effective communication skills, organization, and the ability to multitask in a fast-paced environment. Previous customer service or sales experience is preferred. The role requires physical ability to stand, walk, and handle objects up to 20 pounds. The company values integrity, teamwork, innovation, and excellent customer service, and is an equal opportunity employer committed to diversity and accommodations for individuals with disabilities.