Customer Service Representative

Graybar Electric Company

Grand Rapids, MI

JOB DETAILS
SALARY
SKILLS
Billing, Career Development, Claims Processing, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Health Plan, Order Processing, Product Support, Quality Management, Retail, Sales
LOCATION
Grand Rapids, MI
POSTED
Today

Make a difference as a Customer Service Representative by serving as a key contact to ensure total customer satisfaction.
In this role, you will

  • Handle customer calls and correspondence professionally and promptly
  • Assist with order entry, billing, and product support
  • Promote goods and services during inbound calls
  • Coordinate customer requests and handle claims
  • Maintain high-quality customer experiences

Skills required include strong communication, tactful handling of diverse situations, and retail or counter sales experience preferred. A high school diploma is required, with a 2- or 4-year degree preferred.
The shift is Monday-Friday, 8 am to 5 pm, with an starting pay of $19.50/hour, depending on experience.

Benefits include comprehensive health plans, life insurance, flexible spending accounts, disability benefits, profit sharing, 401(k) match, paid time off, holidays, wellness days, community involvement, predictable schedules, employee recognition, and career development programs.

Join a diverse, inclusive environment that values teamwork, individual growth, and employee ownership, fostering a collaborative culture focused on making a positive impact and supporting your career goals.

About the Company

G

Graybar Electric Company

Graybar is a leader in the distribution of electrical, telecommunications, and networking products and an expert provider of related supply chain management and logistics services. As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. This is your chance to join a Fortune 500 company with a 140-year history of entrepreneurial innovation and a philosophy of "promote from within". Join our team and let Graybar work to YOUR advantage!

Graybar offers a comprehensive benefits package which includes health insurance (medical, dental, prescription drug, and vision), education reimbursement, vacation and holiday pay. In addition, Flexible Spending Accounts, Life Insurance, and Disability benefits are provided. Employees can plan for retirement and invest well with retirement savings tools such as Profit Sharing,401(K), and Employee Stock Purchase plans.

Graybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Electronics, Components, and Semiconductor Mfg
FOUNDED
1869
WEBSITE
http://www.graybar.com/