The Customer Service Representative (CSR) establishes strong customer relationships by greeting walk-ins and handling inquiries both in person and over the phone. They aim to achieve a 75% close rate by explaining repair processes, insurance claims, and payment procedures, while educating customers about surveys and warranties. Responsibilities include scheduling appointments, updating management systems, collecting payments, and maintaining the reception area. The role involves follow-up calls, providing administrative support, and attending daily meetings.
Candidates should have 2+ years of customer service experience, excellent communication skills, and proficiency with Microsoft Office and management systems. The role requires organizational skills, attention to detail, and a professional appearance. Physical demands include lifting up to 50lbs, standing, sitting, and performing repetitive motions. The environment may involve exposure to fumes, dust, chemicals, and varying temperatures. Flexibility to perform other duties as needed is essential.