Administrative Skills, Business-to-Business (B2B), Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Documentation, ERP (Enterprise Resource Planning), Identify Issues, Microsoft Office, Order Delivery, Order Processing, Pricing, Problem Solving Skills, Product Development, Promotional Programs, Resolve Customer Issues, Returns Processing, Sales, Team Player, Up-Selling
Support core Customer Service functions by providing excellent internal and external service, demonstrating empathy, and resolving customer issues promptly. Develop strong product knowledge and share new ideas with the team to enhance customer experience.
- Handle inbound calls, troubleshoot issues, respond to technical questions, and process orders, returns, and replacements accurately.
- Assist with reporting, data entry, administrative tasks, and communicate proactively about orders and delivery timelines.
- Maintain detailed documentation to ensure order accuracy and efficiency.
- Collaborate with sales teams and customers to support quoting, pricing, and bid activities.
- Conduct outbound calls to promote products, identify upsell opportunities, and build relationships.
Requirements include a Bachelor's degree or equivalent with 4+ years B2B customer service experience, familiarity with ERP and CRM systems, proficiency in Microsoft Office, excellent communication skills, and a customer-focused, problem-solving mindset. Ability to work well in a team environment is essential.