Seeking a Customer Service Representative to handle inbound calls, provide product info, and resolve customer inquiries.
Responsibilities include managing large call volumes, assessing customer needs, building trust, handling complaints, maintaining records, and ensuring service standards.
Requirements: high school diploma or GED, 1+ year customer support experience, extensive firearms knowledge, strong communication skills, and ability to work independently or in a team.
Work environment is fast-paced, involving office and warehouse settings. Physical demands include lifting up to 15lbs and prolonged sitting.
Full-time, hourly, on-site, with benefits like medical, dental, vision, 401(k), paid leave, and holidays.
Must pass background checks and meet ATF firearm requirements. Equal opportunity employer committed to diversity and ethical standards.