This role involves working Wednesday through Sunday from 8am-5pm, supporting guest services to ensure exceptional experiences for members. The position requires handling high-volume phone activity, resolving member issues, and providing support via email, social media, and messaging. Key responsibilities include answering account inquiries, assisting franchise partners, responding to digital reviews, documenting technical issues, and creating promotional codes. Candidates should be friendly, organized, detail-oriented, and have strong communication skills, with high school diploma or GED required. Bilingual skills are a plus. The job is primarily remote on weekends, with in-office work Wednesday-Friday. It offers competitive pay, benefits, growth opportunities, and a positive, energetic work environment. Physical requirements include standard office tasks and light lifting. The work is conducted in a professional setting, primarily indoors, with some movement required.