Our Customer Service Representatives play a vital role in building customer relationships, supporting sales, and ensuring satisfaction, retention, and growth through exceptional service and attention to detail. They handle inquiries, resolve issues, communicate effectively with internal and external stakeholders, and maintain organized records. Responsibilities include processing orders, coordinating shipments, reconciling buyback results, and collaborating with finance teams. Candidates should possess excellent communication skills, be solution-oriented, and thrive in a fast-paced environment. Requirements include an associate degree or equivalent experience, 1-3 years in customer service within manufacturing or industrial sectors preferred, and proficiency with Word, Excel, CRM, and order management systems. The role is office-based, involves sedentary work with occasional light lifting, and requires up to 10% travel. No supervisory duties are involved, and visa sponsorship is not available.