The Customer Service Representative II provides exceptional client support by handling inquiries, resolving issues, and ensuring positive experiences through phone, email, or in-person interactions.
Key duties include responding accurately, documenting interactions, collaborating with teams, and improving service processes. The role requires at least 2 years of customer service experience, strong communication skills, empathy, and the ability to multitask in a fast-paced environment.
Qualifications include a high school diploma (associate's preferred) and experience working with diverse populations. Benefits offered include health insurance, pension, PTO, flexible schedules, tuition reimbursement, and telehealth.
Employment is contingent on background screening per Florida law. The organization is an equal opportunity employer.