Salary

$20 Per Hour

Job Type

full-time

Posted

Today

Location

Laramie, WY

Description

A Letter from the Owner of Rocky Mountain Air Solutions 

Dear Professional Job Seeker:

As the CEO of Rocky Mountain Air Solutions (RMA), I invite you to consider my company as your next career opportunity. The industrial gas supply industry is a fascinating place that offers significant opportunity for growth minded individuals. Long considered the “invisible industry,” we are the force that powers the development of our world through everything from building to medicine, from technology and manufacturing to food preservation. In our Customer Service Representative role, you will represent the best of what we are and what we can do by providing a level of flawless service rarely found in our industry, but needed so very much. Sounds like a big job? That’s because it is.

We are a demanding company that will challenge you both mentally and physically. We do not sit all day, nor are we a call center. We believe in constant improvements - we work hard to improve the businesses of our customers and ourselves. We look to recruit ambitious and talented individuals who are looking for a chance to be part of the engine that builds the everyday world around us.

Thomas Edison once said: 

"Genius is one percent inspiration and ninety-nine percent perspiration. Accordingly, a ’genius’ is often merely a talented person who has done all of his or her homework.” 

We love this quote! For us, hard work begins with paying utmost to what matters to the customer and applying a huge amount of dedication to their needs. Does customer service look like a buddy relationship? Hell no. It looks like competence. We complete the order. We deliver on time. We track cylinders to make customer lives easier. We are competent. We are accountable. We are friendly and easy to work with. We are, as Jim Collins says, “productively neurotic, self-motivated and self-disciplined”. We are industrial…not pretty, but rather clever. We don’t focus on the façade of greatness, we work toward greatness.

Are you prepared?  We aim to provide the best customer experience in our industry. We want to leave our customers in awe of how we answer the phone, fill the order, deliver it on time, process the invoice and meet every need they have for service. Simple, right? These little tasks are the cornerstones of flawless dependability and are rarely done well or consistently. We are here to change that.

So what to think? We sell gases used in everyone’s life almost every day. You, most likely, used one of the products we sell today when you brushed your teeth! This product line is how we stand the test of time, practicing business for the last 90 years. When your mom goes to the hospital it might be our oxygen that meets her in the emergency room. We provide the magic gas that makes your kid giggle at the dentist, instead of cry. It means when you pop a cork at your wedding there is indeed, a “pop”.  

You can expect the company to always worry about the customer first. This means that we will spend a significant amount of time training you to a high level of competence. We are a great opportunity for those who can see what, to us, is so very obvious. If we sound right for you, then I invite you to apply with us. We will ask you a lot of questions about you. We want to get to know you just as much as we want you to get to know us. Our recruiting team will dive into who you are, what you’ve done and why. We don’t beat around the bush and ask that you don’t either. Our process is careful, deliberate and challenging but I can assure you that at the end of it all you will know exactly who we are and what to expect from us and vice versa.  

Thank you, 

Kathy Lofgren - CEO, Rocky Mountain Air Solutions

 

Job Responsibilities:

  • Uphold the flawless dependability promise by working to ensure that customer needs are anticipated, met, and followed up on
  • Further the company’s mission by establishing contract agreements with new customers and renewing existing contracts with existing customers
  • Drive the company’s future by contributing new ideas to address customer needs, explore new markets, and address company concerns about existing markets
  • Align work with company vision to further communicate why we do what we do to everyone who interacts with the company – potential customers, existing customers, vendors, coworkers
  • Work closely with many different industries, expanding the success of other businesses through easy access to gases and equipment
  • This is your company – do what you need to do to be proud of the work you contribute on a daily basis. This should include speaking up with questions when there is confusion or disagreement about a decision, finding the little things to make the company better at what it does today, etc.


Job Requirements: 

  • Bachelor's degree, required
  • Successful pass of MVR check
  • Driver’s License
  • Experience with ERP software, helpful, but not required
  • Ability to pay close attention to detail in paperwork
  • Physical movement of products including atmospheric gas cylinders and boxes of 60 pound wire
  • The ability to work in an industrial environment

We require a full resume that includes your education. Please send your full resume or we will not look at it. Cover letters are very much appreciated, so please write one. Walk-in candidates and phone calls will eliminate you from candidacy, so please submit your application via this posting.


BENEFITS
:

  • 7-8 paid holidays
  • Paid vacations based on company vacation policy
  • 401K
  • Health and Dental benefits
  • Life and Disability Insurance 

About the Company

Rocky Mountain Air Solutions

  

Are you fascinated by how the world works?

Do you wonder what is the power behind our growth as a nation and as a world?

Do you want to be a part of it? We do too!

  

Who We Are

Rocky Mountain Air Solutions (RMA) is a dynamic and independent distributor of Industrial, Medical, Specialty, Compressed and Cryogenic Gases in the Rocky Mountain Region. Founded in 1924 as United States Welding Works, we then renamed as United States Welding before maturing into Rocky Mountain Air Solutions in 2017.

Our heritage is about more than being the leading supplier of atmospheric gases. It’s about creating an experience of flawless dependability for our customers. We’ve stood the test of time by adapting to meet the demands of the changing market. Our success is a result of long-term relationships, consistently meeting quality expectations and excellent customer experience. You can count on us for flawless dependability. We always have the gases you need — when you need them.

  

Our Mission

At Rocky Mountain Air Solutions (RMA), we focus on our customer experience. We believe that exceptional customer service should be the expectation, not the exception. For us, it is our privilege to serve you. By intentionally redefining customer service expectations, we promise to work faster, better, and differently. Most importantly, we follow through. Customers can depend on our services and products because we emphasize flawless customer service experience. Success is defined when our partnership creates and maintains life-long relationships with the people we serve. We are more than your vendor; we are your partner in business.

  

At Rocky Mountain Air, our customers are our partners. Beginning a relationship starts with cultivating trust and communication through questions and honest, straightforward explanations about how we can help. With some creative thinking, we’ll come up with a solution that makes the most sense for your business. At RMA, it’s easy to see the passion and commitment behind our dedication to flawless dependability every day.

  

Rocky Mountain Air cultivates a culture of safety. It’s the heart of who we are and what we do. We dedicate attention to intensive quality control, product testing, employee education, and on-time delivery. In fact, we’ll do the worrying so you don’t have to. Experience our passion in service, quality, safety – and commitment to serving you. We are always just a quick phone call away.

  

Company Culture

Diligent… Driven… Demanding… these are just some of the words that we use to define ourselves. We are a driven company that aims at being better tomorrow than we were today. We begin with driving our operations through processes, limiting our errors and ensuring that we can keep our focus on what matters most: our customer. As a business, we have a choice on what to focus our collective efforts on improving. Our choice is continually on our service. We set high expectations for competence, professionalism, and kindness in every transaction. We look for people who are willing to dive in and lead our future. This company aims to be something great – are you ready?

  

Benefits

We offer all the standard benefits like medical and dental insurance, Long-term Disability and Life insurance, 401K, paid holidays, paid vacation and sick time.

  

Our Locations

  • Casper, WY

  • Rock Springs, WY

  • Cheyenne, WY

  • Laramie, WY

  • Scottsbluff, NE

  • Sterling, CO

  • Greeley, CO

  • Denver, CO

  • Colorado Springs, CO

  • Grand Junction, CO

  • Price, UT

  • Orem, UT

  • Salt Lake City, UT

  • Ogden, UT

  • Pocatello, ID

  

Our History


1924

The United States Welding Works Company began as a partnership in 1924 between Charles Lofgren and Adam Schmick. Originally located in downtown Denver, the small store specialized in welding, including anything from difficult welding jobs to repairing parts and machinery all over the Rocky Mountain Region.

  

 

1928

As customers increasingly asked Lofgren and Schmick to stock oxygen and acetylene to aid in their own welding jobs, the partners saw a tremendous opportunity. United States Welding Works Company was formed as a supply house for atmospheric gases and welding supplies. The company continued to grow prior to and during World War II.

  

1947

The founders sold the company to the sons of Charles Lofgren, Robert Lofgren Sr. and Walter Lofgren. The operation had grown to include routes over the entire state of Colorado, western Kansas and Nebraska, with a branch in Casper, Wyoming.

  

1950

Robert Lofgren Jr. was brought on board as a salesman.

  

1954

Robert Sr. suffered a stroke and his son Robert Jr. immediately took over management of the company and remained the CEO until 2000. Under Robert Lofgren Jr.’s tenure, the company accomplished significant growth. He used the momentum started by the founders of the company and the growth of the nation as a whole to propel United States Welding Works forward with new stores and a new name, United States Welding, Inc.

  

2000

The company again changed hands but remained in the Lofgren family when Rick and Kathy Lofgren bought the company from Robert and Barbara Lofgren. Kathy and Rick met in graduate school while both pursuing MBA’s. Kathy spent the first part of her professional career negotiating land deals for oil and gas drilling while Rick honed his vision for our future while learning every aspect of the atmospheric gas business. Together they bring many years of business expertise to the company and a diversified skillset with complementary knowledge and experience.

  

2017

We have stood the test of time by adapting to meet the demands of the changing market. Throughout all the changes, we refuse to compromise our promise to provide flawless customer service for you. With the drive to create healthy business partnerships with our customers and vendors, we approach our work with the intention to build on integrity, responsibility, and a commitment to fair transactions. Today, we remain a family-owned business. Our belief in the flawless execution of customer service is the backbone of our growth. We continue to be vigilant in meeting the demands of our diversified customer base. Our focus on customer needs is the foundation for delivering unmatched customer service as we plan for, and move toward a bright and exciting future. We have 16 branches strategically located in the Rocky Mountain Region assuring product availability and quick delivery to our customers in Colorado, Kansas, Nebraska, Utah, Wyoming, and Idaho.

Company Size

100 to 499 employees

Industry

Chemicals/Petro-Chemicals

Employee Benefits

401K, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid Holidays, Paid sick days, Tuition Reimbursement, Vacation/paid time off, Vehicle Allowance

Founded

1924

Website

http://www.rockymountainair.com/