The Junior Customer Service Representative provides entry-level technical support in a government environment, handling incidents and service requests related to workstations, software, email, and account access.
They perform basic troubleshooting, document activities, follow escalation procedures, and guide users through standard tasks while adhering to security protocols.
The role requires an associate's degree or equivalent experience, with 0-3 years in IT support, familiarity with ITSM tools, and strong organizational skills.
Preferred qualifications include a bachelor’s degree, certifications like CompTIA A+ or ITIL, and experience in federal IT settings.
The position offers a salary range of $20.83 - $26.25/hour, with a commitment to equal employment opportunity and accommodations for qualified individuals.