The Junior Customer Service Representative provides entry-level technical support in a regulated government environment.
Responsibilities include troubleshooting end-user issues, logging incidents, following escalation procedures, guiding users on routine tasks, and adhering to security practices.
They document support activities, update tickets, and utilize knowledge bases to resolve common problems.
Qualifications include an associate's degree or relevant experience, basic IT support knowledge, and ability to obtain a SECRET clearance.
Preferred skills are a bachelor's degree, IT certifications, and familiarity with ITSM tools and federal policies.
Compensation ranges from $20.83 to $26.25 per hour. ASM values diversity and promotes equal employment opportunities.
Physical requirements and other details are included, with accommodations available for qualified individuals.