The Customer Service Representative (CSR) establishes exceptional customer relationships and captures sales both in-person and over the phone.
Responsibilities include greeting customers, answering calls, explaining repair processes, scheduling appointments, maintaining records, and providing warranty information.
They aim for a 75% close rate by asking for sales and scheduling estimates. The CSR educates customers on surveys, insurance claims, and repair timelines, while performing follow-up calls for unsold estimates.
Additional duties involve administrative support, updating schedules, recording payments, filing paperwork, and maintaining the front office.
The role requires at least 2 years of customer service experience, strong communication and negotiation skills, proficiency in Microsoft Office and management systems, and organizational abilities. Physical requirements include lifting up to 50lbs, standing, sitting, and repetitive motions. The environment may involve exposure to fumes, dust, chemicals, and varying temperatures.