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Customer Service Representative

Phillips Staffing

Lavonia, GA

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JOB DETAILS
SALARY
SKILLS
Call Centers, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Entry, Establish Priorities, Lead Generation, Multitasking, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Sales, Secondary School, Telephone Skills, Time Management
LOCATION
Lavonia, GA
POSTED
3 days ago
We are looking for a motivated and customer-oriented Customer Service Representative to join our team in Lavonia, Georgia. In this role, you will be expected to deliver high-quality support and ensure inquiries are resolved promptly and effectively. The ideal candidate is an excellent communicator with a positive attitude and the ability to multitask in a fast-paced environment. This role offers an excellent opportunity to apply and grow your skills in customer support, data entry, and client relations while helping create an outstanding customer experience.Responsibilities:
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
 Requirements:
  • Call Center Experience Required - 2 years
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
 Salary: $15/HRSchedule: Monday – Friday; 8:00 am to 5:00 pm
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About the Company

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Phillips Staffing

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