A Customer Service Representative is the primary contact for patients, caregivers, referral sources, and accounts via in-person, phone, or online interactions, providing equipment and services. They handle inquiries, process orders accurately, verify insurance, and resolve complaints while ensuring compliance with policies and procedures. Responsibilities include greeting visitors, managing mail and faxes, qualifying orders, arranging deliveries, documenting transactions, and instructing customers on equipment use. They must maintain current patient records, assist with billing and insurance verification, and participate in training. Required qualifications include a high school diploma, clerical or customer service experience, proficiency in Microsoft Office, and strong communication skills. Prior experience with insurance billing and medical office procedures is preferred. The role offers benefits such as medical, dental, vision insurance, PTO, holidays, 401K, and competitive pay, with opportunities for ongoing education and development.