The CSR role involves providing daily customer support via phone and email, resolving inquiries, escalations, and building strong relationships with clients and sales teams.
It is primarily in-office with limited remote work, requiring participation in team meetings, training, and collaborative activities.
Key responsibilities include answering calls, handling customer requests, managing account updates, resolving complex complaints, and supporting order and estimating queries.
Candidates should have a high school diploma (associate degree preferred), 2-4 years of customer service experience (manufacturing or building supplies preferred), and flexibility for overtime.
The role emphasizes professionalism, communication, problem-solving, and maintaining high service quality standards.