Salary

$38k - $52k Per Year

Job Type

full-time

posted

11 days ago

Location

New York City, NY

Description

As a Customer Service Representative, you help create the energy and excitement surrounding our clients' services by providing innovative solutions to guide customers to the right choice. We dedicate ourselves to providing quality customer service that is unmatched by our competitors. It all starts with YOU discovering our customers' needs. Every interaction is an opportunity to create a loyal and happy customer.

 

Customer Service Representative Responsibilities:

  • Answers customer inquiries regarding billing issues, product problems, service questions, and general client concerns

  • Contributes to team effort by accomplishing related results such as hitting sales quotas, assisting in ideas for meetings, and add to topics of discussion depending on the needs of the office on a weekly basis.

  • Maintains financial accounts by processing customer adjustments.

  • Opens customer accounts by recording account information.

  • Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Cancel or upgrade accounts

 

 

Customer Service Representative Qualifications / Skills:

  • Resolving conflict in a professional matter

  • Product knowledge on behalf of the client

  • Market knowledge based on target demographics

  • Quality focus on customer satisfaction

  • Problem-solving and someone who is solution-oriented

  • Excellent verbal communication skills

  • Active listening skills

  • Analyzing information and communicating to management

  • Multi-tasking under pressure

 

Education & Experience Requirements:

  • A University/college degree in a related field is preferred, but not required

  • Familiarity with new technology is a plus

  • Previous experience, especially in a particular industry, preferred


    Candidates with the following skills or experience should apply ASAP:

    Sales Support, Field Sales, Sales Associate, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Entry Level Communications, Consumer Product Marketing, CRM Marketing, Direct Marketing