This role is for a Customer Service Representative responsible for serving patients, caregivers, referral sources, and accounts via phone, in person, or online. Key duties include providing product and service information, processing orders accurately and efficiently, verifying insurance, handling complaints, and coordinating deliveries or pickups. The position requires knowledge of company products, policies, insurance procedures, and basic billing functions, along with strong communication and interpersonal skills. Responsibilities also involve documenting interactions, managing patient files, instructing customers on equipment use, and ensuring compliance with policies. Candidates should have a high school diploma, clerical or customer service experience, proficiency in Microsoft Office, and excellent decision-making abilities. Benefits include medical, dental, vision insurance, PTO, 401K, and competitive pay. This is a non-exempt role with opportunities for ongoing training and development.