The Customer Service Representative reports to the Club Manager and provides exceptional customer service to members, prospects, and guests, focusing on new member sales and creating a positive experience.
Responsibilities include greeting potential members, answering phone calls, assisting with member check-ins, sign-ups, cancellations, and updating accounts. They handle front desk tasks, address member inquiries, and maintain club cleanliness.
Essential behaviors encompass strong customer service, active listening, problem-solving, diplomacy, and effective communication.
Minimum qualifications include honesty, a strong work ethic, basic computer skills, and excellent customer service skills. Physical demands involve standing, walking, talking most of the shift, and lifting up to 50 lbs.
Benefits offered include insurance options, memberships, employee programs, and advancement opportunities. This role is vital in fostering a motivating, inclusive environment aligned with the brand's mission.