We are seeking a compassionate, patient-focused Customer Service Representative to support patients and clients by providing accurate information, resolving concerns, and delivering exceptional service.
Responsibilities include serving as the primary contact via phone, email, or in person, answering questions about services, billing, and scheduling, assisting with process understanding, resolving issues, updating account information, and collaborating with internal departments.
Key skills required are empathy, professionalism, strong communication, problem-solving, attention to detail, and the ability to work independently or in a team. Knowledge of healthcare privacy policies (HIPAA), data entry, and customer service software is essential.
Qualifications include a high school diploma or equivalent, with preferred experience in customer service, healthcare, or administrative roles. Proficiency in Word, Excel, and Salesforce is beneficial.