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Customer Service Representative

National Express Corporation

Overland Park, KS

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JOB DETAILS
SKILLS
Administrative Skills, Best Practices, Communication Skills, Computer Skills, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Employee Relations, English Language, Establish Priorities, Genetics, High School Diploma, Interpersonal Skills, Medical Conditions, Military, Multilingual, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Retirement Plan, Safety/Work Safety, Spanish Language, Spreadsheets, Time Management, Word Processing, Writing Skills
LOCATION
Overland Park, KS
POSTED
Today
Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250 local customer service centers (CSCs) are supported by regional operations teams located throughout North America.Responsibilities:* Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries.* Resolve customer complaints via phone, email, or mail.* Use telephones to reach out to customers and verify information.* Greet customers warmly and ascertain problem or reason for calling.* Log issues in to online issue tracking software.* Advise on company information.* Work with Customer Service Manager to ensure proper customer service is being delivered.* Compile reports on overall customer satisfaction.* Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager* Other duties as assigned* High School graduate or equivalent* Customer service experience required* Excellent oral communication skills to respond and present professionally to callers and visitors.* Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.* Strong inter personal skills and excellent written and oral communication skills required* Critical thinking and problem-solving skills are also required* Excellent oral and written communication skills with excellent interpersonal skills* Computer literacy, preferably in word processing and spreadsheets,* Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks* Bilingual English/Spanish a plusSummit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employerThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

About the Company

N

National Express Corporation

National Express Corporation (NEC)

National Express Corporation (NEC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. NEC is made up of Durham School Services and Petermann in the United States and Stock Transportation in Canada. Durham, Petermann, and Stock all share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations, and the highest level of safety.

Together Durham, Petermann, and Stock operate more than 22,000 school buses and serve more than 450 school districts in 32 states in the US and four provinces in Canada. NEC’s corporate headquarters, located in Warrenville, Illinois, house the administrative and support functions for the company. Our local Customer Service Centers (CSCs) are supported by regional operations teams located throughout North America.

As a North American company, we have a wealth of resources available to our customers and still maintain an unmatched level of local support.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Transportation and Warehousing
FOUNDED
1917
WEBSITE
http://www.nationalexpresscorp.com

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