The healthcare customer service representative manages large order volumes through calls and in-person interactions at a center location, acting as a liaison between the company and customers.
They handle inquiries from patients, referral sources, and administrative staff, communicate with insurance companies for authorization, and ensure accurate documentation for billing.
Responsibilities include entering patient data into the system, resolving customer concerns, making decisions outside of regular hours to maintain product supply, and improving customer satisfaction by understanding their needs and trends.
The role also requires knowledge of various insurance qualifications to ensure smooth order processing.