Seeking a Customer Service Rep to be the first contact for customer inquiries about products and services.
Responsibilities include managing high call volumes, assessing customer needs, building trust, providing accurate information, resolving complaints, maintaining records, and ensuring quality standards.
Required qualifications include a high school diploma or GED, at least 1 year of customer support experience, extensive firearms knowledge, strong communication skills, attention to detail, and ability to work independently and in a team.
Work environment involves a fast-paced office and warehouse, with physical requirements such as lifting up to 15lbs and prolonged sitting.
Position is full-time, on-site, Monday to Friday, with benefits including medical, dental, vision, 401(k), paid leave, and holidays.
All employment is contingent upon background checks, and equal opportunity employment policies are in place.