This role involves entering customer orders and quotes into a Cloud Suite Distribution ERP system, supporting the field sales team with quoting, order entry, and order status updates.
Assist with new part setups, sourcing requests, and non-stock items through Corporate Purchasing.
Proactively identify issues, suggest cost savings, process improvements, and enhance customer service.
Maintain product knowledge using available resources and communicate via Zendesk for internal and external support.
Collaborate closely with other departments to deliver excellent customer service.
Qualifications include at least 3 years of customer service experience in distribution preferred, strong communication and organizational skills, proficiency in Microsoft Office, and a detail-oriented, results-driven approach.
Must have a high school diploma or equivalent and demonstrate mechanical aptitude.
Work involves office tasks with minimal travel, and physical demands include sitting, standing, and using hands regularly.
Reasonable accommodations are available for disabilities.