This role involves entering customer orders and quotes into an ERP system, supporting field sales with sourcing and order management, and providing excellent customer service. The candidate will identify issues, suggest process improvements, and stay current on product knowledge. Key responsibilities include communication via ticketing systems, collaborating with departments, and ensuring timely, accurate service.
Ideal candidates have at least 3 years of customer service experience in distribution, strong organizational and communication skills, proficiency with Microsoft Office, and a mechanical aptitude. The position is primarily office-based with minimal travel, requiring physical ability to perform typical office tasks.
There are no supervisory duties, and the role emphasizes teamwork, professionalism, and results-driven performance. Opportunities for growth, training, and benefits are offered within a supportive, inclusive environment focused on professional development.