The Customer Service Representative manages an assigned customer base and handles administrative tasks efficiently.
Essential functions include answering phones, assembling and shipping samples, providing samples promptly, and following up as needed.
They assist the sales team with sales tools and collateral, complete special projects, and develop Customer Status reports.
Responsibilities also involve entering sales orders accurately, maintaining customer relationships, performing prospecting calls, preparing quotations, and processing shipping documents.
Additional duties include printing, scanning, copying, processing invoices, promoting teamwork, and utilizing resources effectively.
They ensure adherence to safety and quality standards, complete tasks within designated timeframes, and perform special requests as directed by management.
Overall, the role emphasizes professionalism, attention to detail, efficiency, and fostering a safe, team-oriented work environment.