Responsible for acting as a liaison between customers and the company, handling complaints, route changes, errors, and account questions.
Resolve customer issues via phone, email, or mail, and verify information using online tracking software.
Greet customers warmly, ascertain their needs, and advise on company information.
Work with management to ensure quality service and compile customer satisfaction reports.
Exhibit high ethical standards, share concerns about inappropriate behavior, and perform other duties as assigned.
Requirements include a high school diploma or equivalent, customer service experience, excellent communication and interpersonal skills, critical thinking, and computer literacy. Bilingual in English/Spanish is a plus.
The company promotes diversity, has a zero-tolerance policy on misconduct, and offers benefits including health coverage, PTO, and retirement plans. Employment decisions are based on qualifications and business needs.
National Express Corporation (NEC)
National Express Corporation (NEC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. NEC is made up of Durham School Services and Petermann in the United States and Stock Transportation in Canada. Durham, Petermann, and Stock all share a strong commitment to provide quality transportation, outstanding customer service, positive employee relations, and the highest level of safety.
Together Durham, Petermann, and Stock operate more than 22,000 school buses and serve more than 450 school districts in 32 states in the US and four provinces in Canada. NEC’s corporate headquarters, located in Warrenville, Illinois, house the administrative and support functions for the company. Our local Customer Service Centers (CSCs) are supported by regional operations teams located throughout North America.
As a North American company, we have a wealth of resources available to our customers and still maintain an unmatched level of local support.