Customer Service Representative

This role offers full-time or part-time hours with open availability, including weekends and shifts between 4 a.m. and 11 p.m. Candidates must be flexible to work at various franchise locations for emergency coverage.

• Provide exceptional customer service by greeting members, guests, and prospective members.
• Handle front desk activities such as answering phones, checking IDs, signing up new members, and conducting club tours.
• Assist with account updates, respond to member questions, and escalate issues as needed.
• Maintain cleanliness and safety of the club, including sanitizing restrooms, locker rooms, and equipment.
• Stock supplies, report damaged amenities, and follow lost and found policies.

Qualifications include a customer service background, basic computer skills, a positive attitude, punctuality, and age 18+. Physical demands involve standing, walking, occasional lifting up to 50 lbs, and cleaning with chemicals. The position emphasizes teamwork, professionalism, and a passion for health and fitness. Equal opportunity employment is provided, and franchise employees are employed by the franchisee. Join us to inspire and motivate members in a welcoming, judgment-free environment.