Full-time Customer Service Supervisor position in Lehi, UT, leading a high-volume call team. Responsibilities include coaching, monitoring call quality, managing metrics, handling escalations, and fostering a supportive team culture. Candidates should have 1+ year supervisory experience in call centers or service industries, with strong organizational skills, data-driven approach, and clear communication. Benefits include competitive pay, health coverage, 401(k), PTO, holidays, referral bonuses, and growth opportunities. The role involves maintaining service standards, developing staff, and ensuring smooth operations in a fast-paced, metrics-focused environment. Experience in hospitality or retail is a plus. Employment is contingent on background and drug screening.