Seeking a full-time Customer Service Supervisor to lead front desk operations at a pet resort. The role involves supervising daily activities, coaching staff, ensuring exceptional service, and supporting sales and occupancy goals. Responsibilities include managing client interactions, processing transactions, promoting memberships and services, and maintaining a safe, organized environment. The ideal candidate has leadership experience, strong customer service skills, and comfort with sales and conflict resolution. Animal experience is a plus but not required. Must work weekends, holidays, and lift up to 60 lbs. Benefits include health insurance, paid time off, retirement plans, discounts, and growth opportunities. This leadership role requires professionalism, organization, and the ability to thrive in a fast-paced environment.
**Key duties:** supervise front desk, support team, drive revenue, manage client relationships, ensure operational excellence, and promote services.
**Qualifications:** leadership experience, sales aptitude, excellent communication, reliability, and ability to handle animals safely.