We are seeking an experienced Customer Service Trainer to develop and deliver training programs for customer service teams.
Key responsibilities include designing engaging training sessions, updating training materials, evaluating performance, providing coaching, and collaborating with leadership on process improvements.
The ideal candidate has a bachelor’s degree in Business, Communications, or related fields, with 2+ years of experience in training or coaching within customer service.
Strong communication, organizational, and analytical skills are essential, along with proficiency in Microsoft Office.
Benefits include a competitive salary ($60K-$65K), growth opportunities, supportive team culture, paid time off, health benefits, and ongoing training programs.