Customer Services Coordinator/UKHC

Posting Details

Posting Details

Job Title Customer Services Coordinator/UKHC Requisition Number RE54666 Working Title DME Customer Service Representative/UKHC Department Name H5000: CHANDLER - RETAIL PHARMACY Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3 yrs

Required License/Registration/Certification

None

Physical Requirements

The ability to lift, carry, push and pull objects up to 25 pounds on a daily basis, kneel and bend, reach above shoulder level as well as stand, walk, and sit for extended periods of time. Tasks will involve repetitive motion.

Shift

Primarily day shifts; may include weekends and holidays. Hours and days of the week subject to change based on needs of dept.

Job Summary

Seeking dependable, full-time, self-motivated, experienced front office customer service representative to represent the UK DME business in a professional and courteous manner in all interactions with patients and other healthcare professionals. Position is responsible for answering phone calls/faxes, emails, greeting patients, routing patient referrals to the correct individual(s) in the DME business, establishing and maintaining accurate patient records, collecting payments for products and services delivered, assisting with preparing and securing Certificates of Medical Necessity (CMNs), and other administrative tasks as assigned. The successful person in this position will be organized, have excellent attention to detail, be able to evaluate options and make efficient decisions, and be dedicated to quality patient care.

There is an internal candidate being nsidered.

Skills / Knowledge / Abilities

The ideal candidate will have medical office or billing experience, experience with insurance verification, and/or familiarity with DME equipment and DME patient management software. Experience interpreting/processing explanation of benefits (EOB) and insurance denials, ability to resolve past due claims, and knowledge of insurance payer specific prior authorization requirements is preferred.

Does this position have supervisory responsibilities? No Preferred Education/Experience

Computer/Microsoft Office Suite experience, strong customer service skills, excellent organizational and time management skills.

Deadline to Apply 06/11/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Briefly describe your professional experience working in an office setting.

(Open Ended Question)

• • Are you familiar with HIPAA requirements as they relate to patient documentation and billing?

• Yes

• No

• • Please describe a time when you provided exceptional customer service and include specific details regarding the situation.

(Open Ended Question)

• • Please describe any experience maintaining and coordinating a DME office.

(Open Ended Question)

• • Please describe any experience working with patient management software updating patient files, documenting insurance verification, discussing financial responsibility of patients, and handling over the counter sales and cash/credit transactions.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter