Customer Support Representative - Bilingual

This role requires bilingual (English and Spanish) communication skills, with Spanish proficiency tested during the interview by a Spanish speaker.
It offers a hybrid schedule: in-office on Tuesday, Wednesday, and Thursday after a 4-week onsite training period.

• High School Diploma or equivalent
• Prior customer-facing or call center experience preferred
• Customer and team-focused with excellent verbal and written communication skills
• Ability to work across multiple internet-based systems
• Provide quality service to internal and external customers

Responsibilities include handling incoming calls, emails, and web inquiries about products and warranties, ensuring prompt and professional responses, entering inquiry details into systems, guiding customers on website navigation, warranty claims, and product info, advising on new products and programs to promote sales, and following up as needed.