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Customer Support Representative (Remote-Contract)

The Panther Group

Oxford, MA(remote)

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JOB DETAILS
SALARY
$22
SKILLS
Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Data Management, Data Processing, Documentation, Educational Technology, Identify Issues, Microsoft Product Family, Microsoft SharePoint, Onboarding, People Management, Presentation/Verbal Skills, Problem Solving Skills, Reporting Dashboards, Rural Contracts, Sales Management, Salesforce.com, Team Player, Technical Support, Time Management, Writing Skills
LOCATION
Oxford, MA
POSTED
30+ days ago
Customer Support Representative (Remote – Contract)

Location: Remote (Central Time Zone hours preferred)
Job Type: Contract / Seasonal Assignment
Pay Rate: $22/hour
Schedule: Monday–Friday, 8:30 AM–5:00 PM Central Time
Assignment Length: Through approximately October 2026
Start Date: ASAP
 
We are seeking multiple Customer Support Representatives to join a fast-paced, collaborative support team for a seasonal project. This fully remote opportunity is ideal for professionals who are tech-savvy, customer-focused, and comfortable managing inquiries through phone, email, and chat platforms.
This role supports customers using educational technology products and requires strong communication skills, reliability, and the ability to navigate multiple systems in a remote environment.
Key Responsibilities
  • Respond to customer inquiries via phone, email, chat, and support platforms
  • Assist users with login issues, account access, and license availability
  • Support onboarding and account setup for new and renewing customers
  • Help manage student, staff, and class rostering within customer systems
  • Troubleshoot customer issues related to assessments, reporting, and data access
  • Maintain accurate and timely documentation within CRM systems
  • Escalate complex technical or onboarding issues as needed
  • Provide professional and personable customer communication while meeting service-level expectations
  • Conduct outbound follow-up regarding renewals and account updates when required
Required Qualifications
  • Prior customer service or customer support experience
  • Strong computer literacy and technical aptitude
  • Experience working with CRM systems (Salesforce experience preferred but not required)
  • Comfortable using remote collaboration tools such as Zoom and Microsoft Teams
  • Excellent written and verbal communication skills
  • Ability to work independently in a remote environment
  • Strong reliability, professionalism, and customer presence
Preferred Qualifications
  • Experience in education, EdTech, or K–12 environments
  • Data processing or data management experience
  • Salesforce reporting/dashboard experience
  • Account management or customer onboarding experience
  • SharePoint experience
Additional Information
  • Equipment and system access will be provided prior to start
  • Paid training will include systems, policies, procedures, and overall role onboarding
  • Candidates located in the Midwest or Western U.S. are strongly preferred due to scheduling alignment
  • This is a contract-only opportunity, though strong performers may be considered for future openings if available
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About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

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