Data Entry Coordinator

Recruiting Pals

Chicagoland, IL

Chicagoland, IL, US
Chicagoland, IL
30+ days ago

Data Entry Coordinator / BPO Plan Documentation Coordinator 

Department: BPO Operations             Job Status:  FT

Work Schedule: Flexible, during normal business hours,  Monday - Friday.




· Serves as a point of contact for the Policy Fulfillment Vendor to ensure that information is communicated and transferred accurately.

· Troubleshoot and correct Fulfillment Vendor file extracts for discrepancies and issues.

· Facilitate document updates and new document implementation with internal and external partners.

· Provide training to new hires, or other Allied personal as needed, on all tasks and responsibilities.

· Manage the posting and maintenance of Policy Fulfillment Documentation to within the designated timeframe to meet performance standards set.

· Record and monitor completion dates to ensure established turnaround time metrics are met.

· Owns client notification communication workflows and processes – Example: Welcome Email and Reissue Notification.

· Strong understanding of New Business and Reissue submission paperwork received from BPO Clients to ensure plan details are communicated correctly to the BPO Core Group.

· Generate and post benefit management reports.

· Demonstrates strength and understanding of business processes as well as a “sense of urgency†resulting in the ability to influence the organization to exceed performance standards and customer expectations.




Communication – Communicates effectively both internally and externally, where applicable. Includes both written and verbal communication.

Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, and maintains good attendance record.

Initiative – Takes action independently, seeks new opportunities, and strives to see projects to completion.

Interpersonal Skills – Builds strong relationships, is flexible/adaptable, works well with others, and solicits feedback.

Job Knowledge – Understands the facets of job, aware of duties and responsibilities, and keeps job knowledge current.

Organization Skills – Information organized and accessible maintains efficient work space, and manages time well.

Problem Solving – Strives to understand contributing factors, works to resolve complex situations.

Productivity – Manages workload, works efficiently, and meets goals and objectives.

Quality – Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services

Self-Development – Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals and/or maintains licenses and other pertinent requirements.

Teamwork – Accountable to team, works to meet established deliverables, appreciates view of team members, and respectful.

Technical Skills – Maintains current understanding of technical process/equipment, uses technology to increase performance/productivity; effectively uses online tools and resources.




Intermediate level work experience with Microsoft Office, Word, Excel, and Access software applications.


Experience: Group Health Insurance/Benefits experience preferred, but not required.


Education: College Degree preferred.


****This could be 100% Remote or can have some in-person office time.

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About the Company

Recruiting Pals