30+ days ago


San Francisco, CA


Do you desire professional and personal fulfillment in your career? Do you want to be part of an organization that is interested in your professional growth? Do you want to work for a company that is dedicated to both quality patient care with a positive workplace and family atmosphere? Look no more!

Welcome to Image Orthodontics! We are looking for an energetic, outgoing, organized and collaborative Patient Coordinator to join our team. If you are a motivated self-starter and have a strong work ethic, we would like to hear from you.

At Image Orthodontics, we have modern, state of the art orthodontic practices anyone would be proud to be affiliated with. We recognize that our team members are part of the Image Orthodontics family where we provide outstanding professional, financial, and personal growth for your career. Our practices provide excellent patient care and our team members are appreciated and respected as professional colleagues.

Benefits: Competitive Pay, Vacation Pay, Holiday Pay, Medical, Dental, Vision, 401K, Life Insurance


Overview: The Patient Coordinator (PC) is the face and voice of the practice. Their role is to assist patients with information regarding treatments, services, insurances and financial items. The PC is responsible for answering incoming calls for new patients, office overflow and professional callers; directing calls to appropriate offices and team members; scheduling appointments; ensuring seamless caller and patient experience. The PCis also responsible for conducting outbound calls to follow up on new patient leads and referrals to drive business growth.

Primary Job Responsibilities:

  • Answering incoming calls:
  • Engaging with patients in a friendly and professional manner while actively listening to their concerns
  • Addressing general questions regarding treatments, services and insurances
  • Offering support, solutions and resolutions to callers and patients in accordance with the company's customer service policies.
  • Provide information on practice locations
  • Taking messages and forwarding to appropriate location or individual
  • Performing outbound calls to follow up on new patient leads and referrals and secure new business.
  • Maintaining an outgoing attitude to callers, patients and co-workers.
  • Accurately record caller/customer information within customer service database
  • Scheduling and rescheduling of appointments.
  • Multi-tasking, switching between multiple screens and systems with speed and ease in order to provide quick and accurate information to patients and callers.
  • Staying up-to-speed on company marketing programs and promotions in order to address inquires.
  • Compiling daily, weekly and monthly reports.
  • Clerical duties may include faxing, copying etc.
  • Ordering of administrative supplies as needed.
  • Other duties as requested.

Qualification Requirements:

  • Organized, and having a friendly and engaging demeanor.
  • Outstanding communication skills (both written and oral), active listening, problem-solving skills and organizational skills.
  • 1-2 years of prior dental front desk experience preferred.
  • Bilingual in English and Spanish or English and Russian preferred.
  • Project management skills necessary to perform certain job functions, such as scheduling, data entry and reporting.
  • Team player and collaborator; ability to coordinate between corporate teams and practice teams to ensure patient service is as seamless as possible.
  • High School Diploma or GED.
  • Punctual and Reliable