30+ days ago


Baltimore, MD



the Desktop Administrator is responsible for providing end-user PC support, problem resolution, and service request actions for desktop workstations, laptops, tablets, software applications, peripherals, windows operating systems and basic LAN connectivity problems. Responds in a timely fashion to Help Desk service requests relating to computer business applications and general LAN systems issues.


  • Works in conjunction with the Help Desk, responding to and resolving end-user service requests that must be addressed in the field.
  • Troubleshoots desktop hardware and basic network connectivity problems. Resolves technical problems, and updates notes in FreshService.
  • Escalates complex problems that are unable to be resolved to the next level support.
  • Responsible for PC and tablet setup, installations, configuration, and maintenance of new and repaired local client computing hardware.
  • Adds local client PCs to the LAN, tests file paths to appropriate servers, folders, and tests network printing capabilities.
  • Troubleshoots error messages, software conflicts, and removes/installs proprietary software and vended applications as necessary.
  • Resolves intranet access and email problems.
  • Performs routine scheduled software installations and operating system upgrades as directed.
  • Performs memory upgrades, hard drive replacements, sound card replacements, and other component-specific repairs as needed.
  • Handles multiple project responsibilities simultaneously, prioritizing work and resolving technical emergencies as they occur.
  • Qualifications


      • A+ or Network + certification required.
      • MCP certification is preferred.
      • Applicant can substitute a higher level of certification for the stated requirement.



    • High School diploma or GED is required.
    • AA degree in computer science or related field is preferred. 


    • 2 years of relevant and certified experience in a networking environment providing end-user technical support and education required.
    • Applicants with the equivalent experience or combination of education and experience may be considered for the position without certifications.