Desktop Support Analyst
Peterson Technology Partners
Salem, MO
Job Description
Description:
Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:
Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Requirements:
1 - 3 years of related work experience, or an equivalent combination of education and experience.
1 - 3 years of customer service experience.
Excellent communication skills.
The ability to work in a team environment and commit to a flexible work schedule.
Preferences:
1 - 3 years technical experience a plus.
Previous experience troubleshooting desktop, printer and notebook issues.
Very strong user and support of MSOffice.
About the Company
Peterson Technology Partners
About the Company:
Peterson Technology Partners (PTP) has been Chicago's premier Information Technology (IT) staffing, consulting, and recruiting firm for over 22+ years. Named after Chicago's historic Peterson Avenue, PTP has built its reputation by developing lasting relationships, leading digital transformation, and inspiring technical innovation throughout Chicagoland.
Based in Park Ridge, IL, PTP's 250+ employees have a narrow focus on a single market (Chicago) and expertise in 4 innovative technical areas;
- Artificial Intelligence/Machine Learning/Data Science
- Robotics/Robotic Process Automation (RPA)
- Cyber/Data/Information Security
- DevOps/DevSecOps
PTP exists to ensure that all of our partners (clients and candidates alike) make the best hiring and career decisions.
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Peterson Technology Partners is an equal opportunity employer.