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Desktop Support

Danta Technologies

Fort Payne, AL

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JOB DETAILS
SALARY
$21–$23 Per Hour
JOB TYPE
Employee
SKILLS
Acceptance Testing, Analysis Skills, Atlassian JIRA, Billing, Business Analysis, Business Growth, Business Intelligence, Business Processes, Business Skills, Communication Skills, Computer Skills, Consulting, Content Management Systems (CMS), Data Formats, Data Mapping, Debugging Skills, Documentation Plan, Gap Analysis, Health Insurance, Healthcare, Healthcare Effectiveness Data and Information Set (HEDIS), IT Requirements, Information Technology & Information Systems, Java Decompiler (JAD), Maintain Compliance, Medicaid, Medical Records, Medicare, Microsoft Access Database, Microsoft Excel, Microsoft Word, Presentation/Verbal Skills, Process Improvement, Process Modeling, Requirements Management, Risk, Root Cause Analysis, Strategic Planning, Support Documentation, System Validation, Test Design, Test Plan/Schedule, Test Strategy, Testing, Work From Home, Workflow Analysis
ADDITIONAL COMPENSATION
$25/hr on corp to corp all inclusive
LOCATION
Fort Payne, AL
POSTED
14 days ago

We are looking for a Desktop Support with expertise in healthcare. While the role is based in Fort Payne, AL,35967 the client is offering a Onsite from monday to friday.

Job Description:

1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices

2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

3. IMACD function including installation and decommission

4. Backing up and restoring user data, settings and associated systems administration activities

5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts

6. Assist on Incident and Problem management activities

7. Taking ownership of issues through to resolution on all appropriate requests

8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information

9. Move equipment associated with escalated incidents and service requests

10. Performing asset inventory activities as needed

 

About the Company

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Danta Technologies