Development Operations Manager

Posting Details

Position Information

Position Title Development Operations Manager Category Administrative Position Number Posting Number S0001371 Location Chicago Open Date 06/04/2026 Close Date 06/11/2026 Open Until Filled? Yes Job Type Full-Time Working Hours Position Summary

The Development Operations Manager plays a critical role in supporting contributed revenue through year-round individual giving, membership, donor stewardship, and donor-facing events. This position oversees donor records and gift processing, manages membership programs and benefits, coordinates donor events, and ensures timely, accurate donor acknowledgment and stewardship. Working closely with the Senior Director of Development, a part-time Major Gifts Officer, and cross-departmental colleagues, the Manager helps deliver a seamless, relationship-centered donor experience grounded in strong data and operational excellence.

This is a full-time, at will, exempt position.

Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link: https://rooseveltu.touchpointsonline.com/

The salary range for this position is $60,000-$75,000

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or TitleIX@roosevelt.edu.

Do not contact this email address for inquiries about your job application; if you have questions, you may email hrquestions@roosevelt.edu.

Knowledge, Skills and Abilities Required

• Bachelor's degree or equivalent professional experience.
• 3-5 years of experience in development operations, database administration, fundraising events, or gift processing, preferably in a nonprofit or arts organization.
• Demonstrated experience with gift entry, acknowledgments, and donor records management in a CRM (e.g., Tessitura, Raiser's Edge, Salesforce, or similar).
• Strong attention to detail and commitment to data accuracy and deadlines.
• Excellent organizational and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Willingness to work occasional evenings and weekends for events.

Years of Experience Required 3-5 Required Education Bachelor's Degree Certification/Licensure Required Minimum Qualifications

See Knowledge, Skills, and Abilities section.

Preferred Qualifications

• Experience supporting or working with a board or auxiliary board.
• Familiarity with donor stewardship best practices and donor lifecycle management.
• Interest in or commitment to the performing arts or cultural sector.

Equipment Operated Working Conditions

Must be able to work a varied, flexible schedule in a fast-paced, high- energy artistic

environment.

Priority Application Instructions Departmental Contact Information

Essential Job Functions

Duty and Responsibility

Individual Giving Operations & Membership:

• Manage day-to-day operations of individual giving and membership programs, including renewals, upgrades, benefit fulfillment, and donor services.
• Partner with the Sr. Director of Development and part-time Major Gifts Officer on donor moves management, prospect tracking, cultivation, and stewardship strategies.
• Ensure donor interactions, benefits, and recognition are delivered accurately and consistently.

Percentage Of Time 25 Duty and Responsibility

Gift Processing & Acknowledgements:

• Process all gifts, pledges, and event-related contributions in the donor database with accuracy and timeliness.
• Oversee gift entry procedures, ensuring compliance with internal controls, data standards, and reporting requirements.
• Prepare and send timely, personalized gift acknowledgements and tax receipts in coordination with development leadership.
• Track acknowledgment completion and ensure donors receive appropriate thanks, recognition, and follow-up.

Percentage Of Time 15 Duty and Responsibility

Donor Events & Engagement:

• Serve as support for logistics coordination for all donor events, including:
• Annual Gala
• Performance receptions
• Auxiliary Board events
• Cultivation and stewardship gatherings (e.g., Dance Partner and Restoration Partner activities
• Help manage event timelines, vendors, budgets, invitations, RSVPs, run-of-show, and on-site logistics.
• Collaborate with artistic, production, marketing, and operations teams to ensure events reflect organizational values and donor engagement goals.
• Coordinate post-event follow-up, acknowledgments, and stewardship activities.

Percentage Of Time 15 Duty and Responsibility

Donor Communications & Stewardship:

• Create and manage donor stewardship communications, including donor newsletters, event-related communications, and recognition materials.
• Ensure donor-facing communications are accurate, timely, and aligned with organizational voice and branding.
• Collaborate with Marketing and Communications and other departments as needed on donor-facing informational content.

Percentage Of Time 15 Duty and Responsibility

Database Management, Reporting & Analytics:

• Serve as a primary administrator of the donor database/CRM for individual giving, membership, gifts, and events.
• Maintain accurate and complete donor, gift, membership, and event records, ensuring data integrity and consistency.
• Pull reliable lists for acquisition and stewardship communications, events, benefits fulfillment, and recognition.
• Track donor activity and engagement; provide post-appeal and post-event analytical summaries to identify trends and inform future fundraising and stewardship strategies.
• Produce regular and ad hoc reports for the Sr. Director of Development and other stakeholders.

Percentage Of Time 15 Duty and Responsibility

Auxiliary Board Management:

• Serve as the primary staff liaison to the Auxiliary Board, supporting meetings, fundraising initiatives, events, and volunteer engagement.
• Work closely with Chair to motivate and ensure Auxiliary Board hits goals and targets related to fundraising and attendance.

Percentage Of Time 15

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Do you have 3-5 years of experience in development operations, database administration, fundraising events, or gift processing, preferably in a nonprofit or arts organization?

• Yes

• No

• Do you have an earned Bachelor's degree or equivalent professional experience?

• Yes

• No

Applicant Documents

Required Documents

• Resume
• Cover Letter
• List of References

Optional Documents