Director of Operations - (Residential Multi-Family Property Management)

Director of Operations - Residential Multi-Family Property Management

NOT A REMOTE POSITION - REQUIRES PRIMARY RESIDENCY IN THE WASHINGTON, DC REGION.

SUMMARY:

The Director of Operations, Residential Multi-Family Property Management, will report to the Executive Director and will primarily be responsible for executing strategically important operational priorities in support of our managed portfolio of multi-family apartment communities. It is not presently anticipated that this role will be assigned a designated group of properties to directly oversee, however will need to be nimble and flexible to adapt to the operational business needs, including to step into the temporary capacity as an interim Regional Property Manager (RPM) if such a need arises. As such, the Director must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.) and possess exposure to conventional/market-rate multi-family property management. The Director of Operations will also demonstrate their daily operational effectiveness in the areas of financial acumen, project management, market awareness, successful communication and the implementation of corporate policies, programs and initiatives. Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments.

CORE COMPETENCIES:

• Dealing with ambiguity
• Project management and organization
• Business and financial acumen
• Customer and service-orientation focus
• Ability to train, coach, and mentor
• Ethics and values
• Integrity and trust
• Motivating others
• Strategic agility
• Building effective teams
• Managing vision and purpose

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Note that other duties may be assigned)

• Responsible for the administration, execution, coordination and completion of single-task or ongoing operations-level priorities, projects, and responsibilities. This will include the oversight and administration of the acquisition and integration of new properties under management, the disposition and coordination of properties changing to new management, the implementation of technical systems, learning and development priorities, performance management initiatives, KPI and metrics benchmarking, etc.
• Perform due diligence, including travel and on-site visits, for prospective and/or anticipated new property acquisitions, takeovers, and set-ups. This will also include budget reviews, building pro forma and proposed budgets and staffing plans, underwriting assessments, risk assessments, projected operational considerations, and delivery of findings and recommendations to leadership.
• Stay continuously informed of existing client satisfaction metrics, property/portfolio/client performance metrics, etc.
• Support the Executive Director of Operations and operations leaders (e.g. VPs and RPMs) in carrying out their supervisory responsibility for their team members.
• Partner in building consistency in the execution of property management principles and processes and policies across the portfolio.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Supports operations leaders with the administration of the annual budgeting process, including enhancements where appropriate.
• May be called upon to visit property sites, sometimes on a regular basis, to physically walk and inspect the interior and exterior.
• Maintains a positive, professional, and responsive customer service approach.
• Will be engaged to support efforts to build the client base, supporting RFP and bids/proposals.
• Will be called upon from time-to-time to review management agreements, leases, rules and regulations, vendor contracts, licenses, rent schedules, personnel files and resident files.
• Meets with staff individually and in group meetings to communicate information and company news.
• Negotiates contracts in conjunction with corporate legal and senior corporate leadership.
• Ensures all assigned sites are prepared and ready for successful regulatory agency inspections.
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal, state, and municipal laws and regulations as applicable.
• Will be responsible for other tasks, duties, responsibilities, and projects as assigned.

EXPERIENCE AND SKILL/KNOWLEDGE QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must have a minimum of 7+ years of prior property management experience with progressive increases in scope and responsibility, including successful service in a regional role with oversight for a large portfolio of multi-family properties.
• Strategic thinker who can provide clear directions to a large team and both motivate and inspire via positive leadership.
• Ability to create, interpret, articulate and enforce policies and procedures and standardized approaches to property operations.
• Ability to develop, cultivate and manage new business prospects, including portfolio growth.
• Ability to make quick and accurate decisions.
• Working knowledge of all aspects of property management, accounting (A/R, A/P, etc.), collections, marketing, HUD compliance regulations, evictions, etc.
• Advanced organizational skills with the ability to multi-task, effectively delegate, and handle a diverse workload.
• Fair but firm approach to employee and resident relations.
• Works well with minimal supervision and direction.
• Ability to adapt to different working environments and situations quickly.
• Ability to coordinate and orchestrate the efforts of others to achieve company and property objectives.
• Ability to sell services to potential customers.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong attention to detail – ability to read reports and analyze data.
• Ability to effectively lead, supervise, manage, train, coach, motivate, develop and evaluate others.
• Strong computer skills, including MS Office (Outlook, Word, Excel, etc.).
• Financially savvy – able to understand complex financial situations and forecast performance.
• Understanding of local, state and regulations, statutes, LIHTC/HOME/HUD/HQAS requirements and other compliance requirements.
• Self-motivated - needs limited supervision and is accountable for actions and decisions.
• Multi-tasker – able to attend to many matters throughout the day and meet deadlines.
• Valid driver's license and a good driving record also required.

TECHNICAL/SYSTEMS: Extremely strong capabilities, familiarity, and functionality with Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint, etc.), and Yardi systems.

EDUCATION: College degree with job/industry or business-related coursework is highly preferred but not required.

CERTIFICATES, LICENSES, REGISTRATIONS: CPM/HCCP/COS/certification.

LANGUAGE SKILL: Must have the ability to read, analyze and interpret the most complex documents.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This role is exempt and has an anticipated annualized base salary range of $95k-$135k for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.