Dispatch Supervisor
Focus
NJ
Job Summary:
The Dispatch Supervisor serves as a leader and provides guidance to delivery teams and independent contractors. Responsible for directing daily activities of the delivery teams and independent contractors including labor, scheduling, and supervision of day-to-day operations. Oversees and guides dispatchers following set standards and quality guidelines for deliveries. Assists and provides guidance for different dispatch duties as needed.
Key Responsibilities:
- Works alongside Customer Service and the Final Mile Manager to ensure customer satisfaction and on-time deliveries
- Keeps all parties informed of scheduling or delivery issues, identifying and implementing solutions
- Assigns drivers and vehicles to load trucks for assigned destinations
- Oversees delivery teams and independent contractors of proper actions regarding customer, logistics or other problems that could affect scheduled deliveries
- Monitors exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends.
- Tracks driver assignments and other shipping data in a computer database
- Organizes and files Proof of Deliveries (PODs) and driver's documentation as needed
- Sends Proof of Delivery (POD) coversheets to finance department to review driver manifests
- Monitors inbound/outbound emails as well as attached Proof of Deliveries (PODs)
- Performs other related duties as required and assigned
Requirements:
- High School Diploma or equivalent required
- 1-3 years relevant logistics/dispatch experience collectively considered
- Previous knowledge of relevant policies, practices and procedures and requirements/standards
- Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment.
- Excellent organizational, leadership, communication, and reporting skills
- Knowledge of MS Office and other operational or client systems
- Ability to safeguard customers' personal information.
- Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment
Job Type: Full-time
Benefits:
- Medical/Dental/Vision Insurance
- 401(K) Plan
- Life Insurance
- Paid Holidays
- Paid Time Off (PTO)
About the Company
Focus
Focus LLC is a Digital Media Advertising and Marketing Business. We provide distinctive web and marketing solutions for businesses across the US and Canada. We value integrity and have a supportive work culture. Our team is comprised of experts from different areas of internet marketing. We were all at other companies with the belief we could provide something better. We craved more effective marketing, better looking websites, more advanced developers, but mostly, like-minded individuals that shared the same vision. Our vision is to use technology to constantly improve the reach of every single marketing campaign we launch. Our goal is to work with you until we help you retire.
Established in 2016, Focus LLC is proud of our many accomplishments:
- Oregonian ''top 75'' Portland Metro workplace
- Twice named to the Portland Business Journal ''top 50'' creative ad agencies
- Best Advertising Sales Job In Vancouver
- 2018 marked our 1st entry as a Portland Business Journal ''top 100'' companies in Oregon (We relocated to Vancouver, WA in October 2018.)
We believe we are making a difference by helping other businesses earn more revenue and obtain customers through Media advertising. We value integrity and have a supportive and fun work culture. Focus LLC will train you and provide the tools to be successful in our work environment. -if you've worked in a less than ideal Advertising Sales culture, your dream job awaits!