EMS Call Taker

Ambulance Communications Center – Call Taker

The Call Taker is responsible for handling all incoming calls to our EMS Communications Center. A desirable candidate will have knowledge of Medical Terminology and Customer Service experience.  Candidate must have excellent communication and data entry skills.

ESSENTIAL FUNCTIONS:

• Receive emergency and non-emergency requests for ambulance and medicar (wheelchair van) transportation.
• Properly screen telephone calls and electronic communications.
• Data entry.

• HIPAA Compliance.
• Ability to make decisions consistent with policy and guidelines.
• Ability to think logically and quickly during an emergency.

MEDEX OFFERS:

• Competitive wages and benefits including;
  • Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
• Pet Insurance
• Disability Insurance through AFLAC
• Paid Time Off
• Tuition Reimbursement Available
• 401K with match
• Uniform Allowance
• Flexible Scheduling
• Educational Opportunities & Sponsored Con-Ed
• Membership to NAEMT
• Supportive & Respectful Environment

QUALIFICATIONS:

• Experience in communications and customer service.
• Good judgment and remain calm in high-stress situations.
• Detail-oriented and able to perform clerical functions.
• Must be able to read, write and comprehend the English language.
• Must be able to communicate effectively, via telephone and radio to obtain and provide relevant information.

LOCATIONS:

• This position is located in Skokie, IL

EDUCATION, LICENSURE & CERTIFICATIONS:

• High School graduate or General Equivalency Diploma (GED).

OTHER REQUIREMENTS:

• Licensed EMT, EMD, or experienced EMS Dispatch (preferred).