Enterprise AI Architect

Sprinklr

Remote, WA(remote)

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JOB DETAILS

SALARY

$177–$295

SKILLS

Advertising, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Automation, Best Practices, Bitcoin, Call Center Management, Communication Skills, Consumer Branding, Customer Experience, Customer Relations, Customer/Client Research, Data Management, Data Quality, Diversity, Employee Benefits, Enterprise Applications, Enterprise Architecture, Equal Employment Opportunity (EEO), Federal Trade Commission, Finance, Government Organizations, Health Plan, Maintain Compliance, Mentoring, Microsoft Product Family, Microsoft Windows Azure, NetSuite, Operating Systems, Performance Analysis, Philosophy, Power Amplifier, Privacy Regulations, Problem Solving Skills, Regulatory Requirements, Requirements Management, Sales, Sales Support, Salesforce.com, Security Compliance, Social Media Marketing, Software as a Service (SaaS), Standards Development, Storytelling, Team Lead/Manager, Team Player, Technical Delivery, Technical Support, Thought Leadership, Trend Analysis, Use Cases

LOCATION

Remote, WA

POSTED

30+ days ago

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. **Job Description** The **Enterprise AI Architect** is responsible for defining and governing the organization's AI architecture strategy, enabling scalable, secure, and business-aligned adoption of AI across the enterprise. This role leads the design of AI platforms, Copilot experiences, and AI agents, ensuring seamless integration with enterprise systems, data platforms, and workflows. The architect drives the transition to an AI-first enterprise by establishing standards for AI development, deployment, governance, and lifecycle management, while partnering with business and technology leaders to deliver high-impact AI use cases. **Key Responsibilities** + Define and evolve the enterprise AI architecture, including GenAI, copilots, and autonomous agents + Establish reference architectures for AI solutions across business functions (Sales, Support, IT, Finance) + Design and govern AI platforms leveraging Microsoft Copilot, Copilot Studio, Azure AI, and enterprise data platforms + Enable scalable integration of AI capabilities into SaaS and custom applications + Define standards for building and deploying AI agents (naming, reuse, patterns, guardrails) + Enable business teams and citizen developers to build AI-powered workflows responsibly + Define enterprise-wide strategy for data readiness for AI (data quality, access, security) + Partner with data teams to ensure AI models are grounded in trusted enterprise data + Govern APIs, data pipelines, and integration layers supporting AI workloads + Establish AI governance framework across intake, design, build, deployment, and monitoring + Ensure compliance with security, privacy, and regulatory requirements + Define standards for model lifecycle, versioning, monitoring, and performance tracking + Establish frameworks for evaluation of AI outputs (accuracy, hallucination, bias) + Align AI strategy with business priorities, productivity goals, and transformation initiatives + Act as a thought leader for AI adoption, best practices, and emerging trends **Qualifications** + **10+ years of strong hands-on experience** in solution architecture, enterprise architecture, or related roles, with hands-on experience delivering AI/ML and GenAI solutions + Hands-on experience with Microsoft Copilot, Copilot Studio, Power Platform, Azure AI Services, and enterprise AI platforms + Strong understanding of LLM architectures, prompt engineering, and retrieval-augmented generation (RAG) patterns + Experience with vector databases (e.g., Azure AI Search, Azure Foundry) and enterprise data platforms supporting AI workloads + Proficiency in enterprise platforms such as Salesforce, Workday, NetSuite, Snowflake, and Microsoft 365 + Experience enabling AI agents, automation, and low-code/no-code development across business functions + Strong knowledge of APIs, integration frameworks, and enterprise automation platforms (e.g., Workato) supporting AI-driven applications and workflows + Excellent communication, executive storytelling, and stakeholder management skills + **This is a hands-on individual contributor role focused on designing, building, and integrating AI and automation solutions rather than purely governance or team management.** **We focus on our mission** : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: + Lead a new category of enterprise software that we call Unified-CXM. + Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. + Create a culture of customer obsession, with trust, teamwork, and accountability. **We believe in our product** : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. **We invest in our people** : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) . To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) . **EEO - Our philosophy** : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.? Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. **JOB REQ COMPENSATION RANGE** $177.000 - $295.000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr's discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. **Warning about Recruiting Scams** : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. We're excited that you're interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

About the Company

Sprinklr

INDUSTRY

Other/Not Classified

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