Seeking Customer Support Analysts for a global crypto and Web3 platform in Tempe, AZ. The role involves managing high-volume email tickets (~40/day) via Zendesk, handling inquiries, and supporting fraud, safety, and risk issues, including investigating suspicious activity and account restrictions. Responsibilities include supporting FIAT transactions, troubleshooting bank transfers, and understanding crypto transfer flows. Candidates should be organized, customer-focused, and able to escalate complex issues. Requirements include 3-4 years of customer support experience, CRM platform familiarity, and strong judgment. Preferred skills include interest in cryptocurrency. This 6-month contract-to-hire position offers $30/hr, with benefits starting immediately, including health insurance, 401k, and paid leave. The company promotes diversity and equal opportunity in the workplace.
We are a staffing agency helping individuals find jobs and employers fill open positions.
Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.
Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.
Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.