Field Service Technician

• Respond quickly to service calls and perform repairs, maintenance, and installations of gaming equipment.
• Diagnose and resolve technical issues with gaming machines, systems, and related components.
• Prioritize daily calls based on urgency and location to maximize efficiency.
• Communicate clearly with dispatch and team members to stay aligned on schedules and priorities.
• Record all service activities, parts used, and equipment updates in the company system.
• Keep service vehicles stocked with the right tools and parts for on-the-spot repairs.
• Provide excellent on-site support and build strong relationships with store staff and customers.
• Follow all safety, security, and compliance procedures, including handling of cash, keys, and access cards.
• Assist with setup and testing of new gaming machines and related systems.
• Maintain a clean, organized service vehicle and always uphold company standards.

• 1–3 years of experience in field service, electronics repair, or a related technical role preferred.
• ServiceNow knowledge preferred
• High school diploma or equivalent required, technical or vocational training a plus.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to read, understand, and follow written and verbal instructions.
• Comfortable using computers, mobile devices, and basic software (Windows, iOS, Android).
• Must be at least 21 years of age and able to meet background and drug screening requirements.
• Valid driver’s license with a clean driving record.
• Ability to lift or move up to 150 lbs. with assistance or proper equipment.
• Willingness to drive long distances (150+ miles per day) and work in varied environments including retail, warehouse, and outdoor settings.
• Regular use of a company vehicle for field service duties.

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