Field Support Spec - Contractor
System One
Naples, FL
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JOB DETAILS
SKILLS
Analysis Skills, Call Centers, Computer Hardware, Computer Software, Consumer Software, Customer Relationship Management (CRM), Customer Satisfaction, Customer Support/Service, Customer Training, Hardware Repair, Identify Issues, Marketing, Microsoft Office, Microsoft Outlook, Microsoft Windows XP, On Site Support, People Management, Product Support, Remedy, Sales Management, Sales Support, Software Installation, Technical Support, Trouble Tickets
LOCATION
Naples, FL
POSTED
29 days ago
Location - Location - Pittsburgh, PA/Dallas, TX/ Naples, FL
Provides guidance and on-site support for installed products or applications, for a large site or multiple sites.
Provides technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation and usage.
Analyzes the customer's technical environment and explains complex issues to customers in order to maintain customer satisfaction.
Observes and reports on activities used to support customers; provides ideas, input, and innovation throughout the development process.
Provides technical support to sales and marketing, and training to customer staff.
Skills:
Computer Networking
Business Requirements Documentation (BRD)
Analytical Thinking
Computer Literacy
Call Center
Computer Repairs
Client Relationship Management
Account Management
Experience:
4-5 years of experience providing customer support for Windows XP and MS Outlook in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as Remedy) and the ability to track and document actions taken.
About the Company
S
System One
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.
COMPANY SIZE
2,500 to 4,999 employeesINDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com