30+ days ago


Boston, MA


Job Summary

Denny's is seeking a Franchise Business Coach in the Northeast. We are open to candidates in Massachusetts, Rhode Island, Connecticut, or Maine. The Franchise Business Coach position is a key member of an effective operations organization that seeks to continually enhance franchisees capabilities to maximize sales, increase guest count, grow market share, encourage unit growth, and create/maintain a hospitality focused business model. This position provides consultative leadership, including coaching, teaching, and partnering with franchisees, their operator(s), and restaurant teams in their assigned business unit/territory to ensure continuous improvement, restaurant excellence, and consistency.


Essential Functions (Duties and Responsibilities)

  • Focus heavily on the improvement of Priority Restaurants, Priority Franchisees, & Priority DMA’s including collaborating on the development of business plans designed to achieve measurable growth and improvement in the pursuit of restaurant excellence

  • Perform well planned, purposeful, high impact visits with franchisees and/or operators inside an assigned business unit

  • Conducts Denny’s Pride Restaurant Reviews for continuous improvement, including collaborating with and coaching franchisees on self-assessments

  • Provides coaching & guidance to restaurant teams, multi-unit leaders and Franchisees on the execution of Denny’s brand standards and operational tools & systems

  • Consistently possesses, maintains and demonstrates expert level knowledge of Denny’s brand standards, recipes, procedures, and operational tools & systems

  • Consults with appropriate operations leaders and other departments to identify additional support and training needs to improve gaps in restaurant operations

  • Validates that Denny’s training tools, management training/development programs, and certification programs are being utilized

  • Builds valuable relationships with and acts as a liaison between other Denny’s teams and the franchisee such as field marketing, training, and new restaurant opening teams, utilizing their resources and knowledge

  • Partner closely with  facilities, marketing, and franchisees to ensure successful remodel plans are executed

  • Works closely with the New Restaurant Opening Team and Franchisees to ensure successful new restaurant openings and closely monitors post opening performance, acting upon trends or needs

  • Monitors Brand Protection Reviews and Health Department inspections

  • Complete facilities review checklist as necessary or at appropriate intervals

  • Protects the Denny’s Brand and Guests by following up during all restaurant visits on food safety standards and practices

Education & Experience Requirements

  • Associate’s or Bachelor’s degree preferred or equivalent combination of education and/or experience

  • Multi-Unit experience or equivalent operations experience in the restaurant or hospitality industries is preferred

  • Prior experience as a franchise business consultant, trainer or operations consultant is desirable

  • Bi-lingual is a plus

  • Food Safety Manager Certificate

  • Required Knowledge and Skills

  • Ability to maintain composure in a high stress situations

  • Strong organizational and effective time management skills

  • Excellent oral (including public speaking) and written communication skills with proficiency in the English language

  • The ability to communicate with all levels of the organization

  • Strong Word, Excel, PowerPoint, and internet skills

  • Excellent interpersonal skills with the ability to negotiate and influence

  • Understands and appreciates  diversity and shows respect for others

  • Solid financial and business acumen

  • Proven ability to manage multiple priorities with a strong attention to detail

  • Licensed to operate an automobile without hours of operations restrictions

  • Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling

  • Ability to work around potentially hazardous chemicals

  • Must be able to work with all Denny’s menu products

  • The ability to drive, stand, sit, and walk for extended periods of time

  • Ability to tolerate extreme temperature changes in kitchen and freezer areas

  • Must be able to lift a tray weighing up to 25 lbs.

  • Must be able to lift and carry supplies and equipment weighing up to 50 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers

  • Must be able to hear well in a loud environment to respond to employee and guest needs

  • Availability to work weekends, holidays, days, and evenings, as required

  • Ability to travel frequently (up to 90%), including overnight stays and airline travel when applicable


Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, genderidentity, disability, geneticinformation, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. 

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.