Seeking a flexible Hotel Front Desk Associate available to work weekdays and weekends from 7am-3pm or 3pm-11pm.
Responsibilities include booking reservations, registering guests, handling check-ins/check-outs, and processing payments with confidentiality.
Assist with guest inquiries, promote hotel amenities, and coordinate transportation.
Provide exceptional customer service by resolving guest concerns, following up for satisfaction, and addressing minor complaints.
Perform administrative tasks such as managing guest records, balancing cash, and completing daily paperwork.
Replenish breakfast areas, maintain cleanliness in common areas, and perform laundry duties as needed.
Use communication tools effectively, promote hotel services, and ensure a professional appearance.
Other duties as assigned to support hotel operations.