JOB DETAILS
LOCATION
Burlingame, CA
POSTED
30+ days ago

Description

FRONT DESK MANAGEMENT

  • Greet guests upon their arrival, while possessing good verbal and written communication skills.
  • Ability to multitask in an office and athletic hall environment.
  • Conduct payments via Square terminal and balance cash drawer during closing and opening.
  • Draft emails and newsletters using programs such as Mailchimp
  • Have a thorough knowledge and understanding of establishment offerings and services.
  • Respond and recognize customer needs in a timely manner.
  • Verify membership cards, and charge walk in customers the expected fees.
  • Use WooCommerce and Square to finalize payments.
  • Create and use spreadsheets, update session schedules and rosters.
  • Be able to assist staff and customers professionally and have a positive attitude.

 

Facility management

  • Oversee all cleaning and maintenance contractors. Make sure that locker rooms are clean, floors are clean, all proper cleaning procedures are being followed by the cleaning staff.
  • Manage any maintenance needs, from light bulbs to wifi connectivity, IT issues, HVAC, and fix things that are broken or need to be adjusted,
  • Oversee the daily cleaning checklists created for the center.
  • Ensure that all staff are maintaining all covid-friendly cleaning procedures.
  • Equipment management and cleanliness.

 

Membership concierge

  • Explain all programs, services, and equipment to members and assists them with determining their individual needs.
  • Initiates, develops and maintains personalized relationships with members.

 

Pro shop management

 

  • Make sure all merchandising presents product in a clean and engaging manner at all times.
  • Work with the team to manage inventory levels 
  • Coordinate the checking in of products, merchandising product on floor, and warehousing back stock.
  • Manages scheduled monthly and quarterly inventories of the merchandise to reconcile with QB and Square reports.

Employment Type: Full Time
Salary: $50,000 - $60,000 Annual
Bonus/Commission: No